It says that ten merchants nine crafty. In fact, sometimes some sellers are more hateful than the merchants, we will want to complain about them. But there are time and condition limits on Taobao complaints.
There has a timeliness Taobao buyers have initiated a complaint rights:
The following types of complaints can be initiated when the situation of goods is "sale of goods closed": breach of promise, breach of delivery time promise.
The following types of complaints can be initiated when the situation of goods is "sale of goods succeed": after-sale guarantee service (including consumer protection), did not receive the goods, malicious disruption.
After-sale guarantee service (including consumer protection):
Trading status for the "transaction success" within 0-15 days; fail to receive the goods and transaction status as "transaction success" within 0-15 days; breach the commitment while trading status is "transaction closed" within 0-15 days; breach the delivery time, commitment to buyers operating payment 72 hours after the application for a refund while the transaction status is "transaction closed" within 0-15 days; Malicious evaluation of the transaction successfully 0-15 days, and the assessment or negative assessment has become effective. Transactions like electronic documents: 15 days after the sale of goods involved in some of the digital long-term warranty on the issue, and the interval is relatively long, remind the buyer to save the seller with the effective Ali Want chat, follow-up problems can contact Taobao customer to handle.
Followed by failing to receive the call charge in Taobao, for example, to initiate complaints of rights:
First log in Taobao → My Taobao → goods that have bought, then check the closure of the order, complain the seller if the goods are not shipped according to the specified time. Fill out the relevant complaint information, such as the type of complaint, make up the message, upload credentials and wait! Finally, submit the request. (If the charge is not credited to the account, you can log 10086 official website and query recharge records, upload screenshots as credentials.)
Here are some things that need to pay attention:
The buyer should request to make a refund of goods after the success purchase of the fifteen days. (The goods just for the virtual things.) When the use of the virtual boundary is shorter than the time boundary, the buyer should make a refund request within the use of the virtual thing.
If the goods received and the description is not suitable for initiation of controversy, the buyer should be in the sale of goods after the success of the fifteen days to make a refund request. In the case of a dispute, the buyer shall make a refund within the request after payment and before accept the receipt, if the buyer does not receive the goods and the goods are not exactly the same, or the goods and the description are inappropriate and the quality of the goods is in dispute.